Refund Policy

We stand behind our products with fair and transparent refund policies. Your satisfaction is our priority.

Money-Back Guarantee

We offer generous refund periods for all our products because we believe in their value.

PersonaAI
30 days

Full refund available within 30 days of purchase for any reason.

Millimo One (M1)
30 days

Money-back guarantee for the first 30 days of your subscription.

Millimo Zero
14 days

Enterprise refunds processed within 14 days of request.

Refund Terms & Conditions

Eligibility Requirements
  • Refund requests must be submitted within the specified timeframe for each product
  • Account must be in good standing with no violations of our Terms of Service
  • For subscription services, refunds apply to the current billing period only
  • Custom enterprise solutions may have different refund terms as specified in contracts
Processing Timeline
  • Credit Card Refunds: 5-10 business days after approval
  • PayPal Refunds: 3-5 business days after approval
  • Bank Transfer Refunds: 7-14 business days after approval
  • Cryptocurrency: Processed within 24-48 hours after approval
How to Request a Refund
  1. Log into your Millimo account dashboard
  2. Navigate to "Billing & Subscriptions"
  3. Click "Request Refund" next to the relevant purchase
  4. Fill out the refund request form with your reason
  5. Submit the request and await email confirmation

Alternative: Email us directly at refunds@millimo.shop with your order details and refund reason.

Important Notes
  • Refunds are processed to the original payment method used for purchase
  • Partial refunds may apply for services used beyond the trial period
  • Annual subscriptions are prorated based on unused time
  • Add-ons and extras purchased separately have their own refund terms
  • Refund approval is at Millimo's discretion for accounts with suspicious activity

Questions About Refunds?

Our support team is here to help with any refund-related questions or concerns.

Contact SupportVisit Help Center

Last Updated: January 2025 | Contact: refunds@millimo.shop | Address: Millimo, Inc., Dover, DE, United States